1. Contact
Email: hengtong.li@foxmail.com
When you write in, include your iOS version, Journvia version, and a short description of the issue. Do not send journey routes, precise locations, or identity documents unless we ask for proportionate verification.
We aim to reply to good-faith support requests, but no fixed response time is guaranteed.
2. Recording journeys
Journvia does not provide navigation, emergency services, or legal proof of travel times.
- Start a Journey from the Home tab, then tap again to end it.
- Add Experiences from Journey Details or after completion to record what happened along the way.
- Enable Automatic Commute in Settings if you want Home and Office geofences to suggest commutes.
- Live Activity and the home-screen widget can start or mark Journeys when enabled.
3. Journvia Pro and purchases
- Journvia Pro is a one-time App Store purchase processed by Apple.
- To restore a purchase on a new device, open Settings in Journvia and tap Restore Purchases, or use the restore option on the upgrade screen.
- Refunds and billing follow Apple App Store rules.
4. Privacy, iCloud, and deletion
Most privacy controls are on your device. For location permission, iCloud sync, export, and Delete All Data, see the Privacy Choices & Data Requests page on this site or the Data section in Journvia Settings.
For legal data-rights requests, email hengtong.li@foxmail.com and include your country or region.
5. Legal documents
Privacy Policy, Terms of Use, Legal Notice, and regional privacy information are published on this website in multiple languages from the Documents page.
Provider: Hengtong Li (李恒通). App bundle ID: com.journvia.app.